Token Expired / Account Disconnected
What it means: Your access token for a social platform has expired or been revoked. This is completely normal — platforms do this regularly for security.
How to fix:
- Go to Accounts in your workspace
- Find the disconnected account (it may show a warning icon)
- Click the refresh icon to re-authenticate
- Complete the authorization flow again
Facebook and Instagram tokens typically expire every 60 days. A quick re-authentication fixes it.
Publish Failed
Common causes:
- Wrong media format — Check the platform's requirements. For example, TikTok needs video (not images), and Pinterest needs a single image.
- Content rejected by the platform — The platform may have flagged the content. Check your compliance report before posting.
- Rate limit exceeded — Too many posts in a short time. The system will retry automatically — no action needed.
- Account needs re-authentication — Go to Accounts and refresh the connection.
"This account isn't publishing" emails
What it means: One of your connected accounts has been refusing posts for several days because of something only you can fix — most often the login has expired and the account needs reconnecting, but it can also be a platform asking you to verify an email address or confirm your identity.
How to fix: The email names each affected account and what the platform is asking for. Reconnecting is done from Accounts in your workspace and takes about a minute; email and identity checks are done in the platform's own app.
You will get at most one of these a week per account, and only while the problem persists — once the account publishes successfully again, the reminders stop on their own. We only send them for things you can act on, never for platform limits or problems on our side.
Instagram: Trial Reel Limit Reached
What it means: Instagram allows only a small number of trial reels to be published through its API each day — in practice around two per account. Once that allowance is used, further trial reels scheduled that day are refused. This is Instagram's limit, not a limit on your account or your plan.
What happens now: By default we publish the post as a standard reel instead, so it still goes out on schedule, and the post timeline records that the swap happened. A standard reel reaches your followers rather than the non-follower audience a trial reel is shown to.
To change that: go to Workspace settings → Instagram trial reels. You can choose to publish as a standard reel, to hold the post for the next day's allowance, or to leave it unpublished and be told why. Holding is only sensible if you schedule about two trial reels a day or fewer — beyond that they build up faster than Instagram will accept them.
A related message says your account does not meet Instagram's follower requirement for trial reels. That one will not change until the account grows; publish as a standard reel in the meantime.
Pinterest: "None is not of type string"
What it means: No board was selected for that Pinterest account, so there was nowhere to pin to. Pinterest reports this as a type error, which is why it reads so oddly.
How to fix: Open the post, choose a board under the Pinterest options for that account, and publish again. Newer posts say this in plain language instead.
Facebook or Instagram: Post Shows as Failed but It Is Live
What it means: Instagram and Facebook both occasionally publish a post and then report it as failed anyway. The post is on your profile or Page; only the report was wrong.
How to fix: Nothing — we check your profile or Page whenever this kind of failure is reported. If the post is there, we match it up and mark it published, and its views and reach start appearing in analytics shortly afterwards.
Do not repost it manually without checking your Instagram profile first — if the original did go out, reposting leaves you with a duplicate.
Rate Limit Exceeded
What it means: You've hit the platform's posting limit (too many posts in a short window).
How to fix: On most platforms there is nothing to do — we wait for the limit to reset and try again. To avoid it, spread your scheduled posts out rather than sending everything at the same time.
Instagram, Facebook and Threads are the exception, on purpose. They sometimes create the post and then report a rate limit, so trying again would put the same post up twice. When one of them reports a rate limit we stop and mark the post failed instead of retrying it. Check the profile or Page before you re-run it: if the post is already there, delete the scheduled one rather than sending it again.
YouTube: Daily Upload Allowance Reached
What it means: YouTube limits how many videos an app like Autoposter can upload each day. That allowance is shared by everyone posting to YouTube through Autoposter — it is not a limit on your channel. Once it runs out, YouTube posts scheduled later that day fail. There is nothing wrong with your channel, your video, or your connection.
How to fix: Reschedule the post for after the allowance resets, which happens at midnight US Pacific Time. Posts scheduled shortly after the reset have the best chance of going out.
We have applied to YouTube for a much larger daily allowance. Until it is granted, spreading your YouTube posts across the day — and scheduling them earlier rather than later — gives them the best chance of publishing.
Can't See a Platform When Adding Accounts
If a platform doesn't appear in the list when adding a new account, it may not be included in your current plan. Check your subscription or contact support for help.
Media Upload Failed
See Media Upload Troubleshooting for detailed help with upload issues.